FAQ – Frequently Asked Questions
Shipping & Delivery
How long does shipping take?
Shipping times vary depending on the product and fulfillment partner. Most orders are delivered within 6–15 business days within the United States and 10–25 business days internationally. Tracking information is provided once your order is dispatched.
Do you offer international shipping?
Yes, we ship worldwide. Please note that international orders may experience longer delivery times depending on customs and local postal services.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number and link to follow your package’s journey.
Orders & Payments
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and Shopify Payments. All transactions are encrypted and secure.
Can I modify or cancel my order after placing it?
We process orders quickly to ensure fast delivery. Once an order has been confirmed, modifications or cancellations are not guaranteed. Please contact us immediately at reddesiredshop@gmail.com and we will do our best to assist.
Why was my payment declined?
If your payment was declined, verify that your billing address, card information, and available balance are correct. You may also contact your bank for additional assistance.
Returns & Refunds
Do you accept returns?
We accept returns only if the item is defective, damaged, or incorrect. Requests must be submitted within 7 days of delivery with clear photo or video evidence. Please contact us before sending any items back.
Are intimate products or lingerie returnable?
For hygiene and safety reasons, lingerie, bodysuits, adult toys, and intimate accessories are final sale and cannot be returned or exchanged unless defective.
How long does it take to receive my refund?
Once approved, refunds are issued to the original payment method within 5–10 business days. Processing time may vary depending on your financial institution.
Product & Sizing
How can I choose the right size?
We provide detailed size guides for each item. Please refer to the size chart on the product page and review model measurements when available. Sizing may vary slightly by supplier, so we recommend checking carefully before purchasing.
What if my item doesn’t fit?
As our products come from different suppliers, we are unable to offer exchanges for sizing issues. We encourage all customers to verify measurements prior to ordering.
Account & Support
Do I need an account to place an order?
No. You may check out as a guest or create an account for faster checkout and order tracking.
How can I contact customer service?
You can reach our support team anytime at reddesiredshop@gmail.com. We aim to respond within 24–48 hours on business days.
Where can I learn more about your policies?
You may review our full Return & Refund Policy and Shipping Policy for detailed information.
About Red Desired
What makes Red Desired unique?
Our collections are curated to celebrate confidence, sensuality, and elegance. Every item is selected with care to ensure premium quality, comfort, and a refined aesthetic aligned with our signature philosophy — Feel Desired.