Refund policy

🛍️ Red Desired Shop – Return & Refund Policy

Last updated: July 15, 2026
At Red Desired Shop, customer satisfaction is our priority.
Because we partner with fulfillment suppliers (Trendsi and My Online Fashion Store), our return process follows specific guidelines depending on the product and its source. Please read carefully before making a purchase.

🧾 1. General Return Conditions

We accept returns or replacements only if the item is defective, damaged, or incorrect (wrong product, color, or size due to our error).
Requests for refund or replacement must be submitted within 7 days of delivery and include clear photo or video evidence of the issue.
To request a return, please email: reddesiredshop@gmail.com with:
  • Order number
  • Product name
  • Description of the issue
  • Supporting photos or videos
If your request is approved, we will provide instructions for the next steps.
Returns sent without prior authorization will not be accepted.

🚫 2. Non-Returnable Items

For hygienic and safety reasons, the following categories are non-returnable and non-refundable unless the product is defective or arrived damaged:
  • Lingerie, bodysuits, and underwear
  • Adult toys and lubricants
  • Beauty or self-care products
  • Face masks and swimwear
  • Earrings or intimate accessories
We reserve the right to refuse any return that shows signs of wear, misuse, or missing packaging.

💳 3. Refund Process

Once your request is verified and approved:
  • Refunds will be issued to the original payment method.
  • Processing may take 5-10 business days, depending on your bank or payment provider.
  • Shipping fees are non-refundable, unless the return is due to our error.

🌍 4. Supplier-Based Conditions

All products are fulfilled through our supplier partners, Trendsi and My Online Fashion Store. Processing times for approved returns may vary slightly depending on which supplier fulfilled your specific item, but the general conditions outlined in Section 1 apply to all orders regardless of supplier.

⚠️ 5. Exceptions & Limitations

  • We are not responsible for incorrect addresses or unclaimed packages.
  • Slight variations in color, size, or texture due to lighting or manufacturing differences are not considered defects.
  • Once an order is marked "Delivered" by the carrier, claims for non-receipt cannot be automatically refunded.

📦 6. Exchanges

We currently do not offer direct exchanges.
If you wish to receive a replacement item, please place a new order after your refund is approved.

💬 7. Contact Us

For any return or refund questions, reach us at: reddesiredshop@gmail.com